IT Support
Practical business IT help, from a single issue to an ongoing support relationship.
Warmar Tech provides remote, workbench, and onsite IT support for businesses that need help with computers, users, software, configuration, troubleshooting, and day-to-day technology questions.
IT Support at a glance
Remote support
Troubleshooting and configuration for eligible business computers, users, and software without waiting for an onsite visit.
Prepaid support hours
Help With IT provides a company-level bank of technician hours for occasional support without creating a Managed IT agreement.
Ongoing help desk
Recurring support can be scoped for businesses that need a continuing help desk relationship but are not ready for full Managed IT.
Choose the support model that fits
Help With IT
Prepaid 5, 10, or 20-hour support blocks for occasional troubleshooting, configuration, user assistance, and standard support.
Recurring Help Desk
Ongoing remote support and user assistance with a defined recurring scope. Pricing is confirmed after a fit review; no standalone public price has been approved.
Managed IT
Help desk plus monitoring, device care, proactive management, planning, documentation, and a continuing technology partnership.
Prepaid professional support
Help With IT
For organizations that need technology help from time to time but are not ready for a Managed IT agreement, Help With IT provides a prepaid bank of technician hours at a lower effective rate than standard ad-hoc support.
Help With IT gives your organization prepaid access to Warmar technical labor without committing to a Managed IT agreement. It is designed for occasional troubleshooting, configuration, assistance, training, and other standard support needs.
Essential — 5 Hours
$595.00
5 prepaid hours
Effective rate: $119.00/hour
- Remote support included
- 10% discount on eligible Warmar trip/travel charges
- Hours valid for 12 months after activation
- Company-level balance
- No SLA or guaranteed response time
Most Popular
Plus — 10 Hours
$1,155.00
10 prepaid hours
Effective rate: $115.50/hour
- Remote support included
- 15% discount on eligible Warmar trip/travel charges
- Hours valid for 12 months after activation
- Company-level balance
- No SLA or guaranteed response time
Pro — 20 Hours
$2,250.00
20 prepaid hours
Effective rate: $112.50/hour
- Remote support included
- 20% discount on eligible Warmar trip/travel charges
- Hours valid for 12 months after activation
- Company-level balance
- No SLA or guaranteed response time
Included
- Standard desktop/laptop troubleshooting
- Remote troubleshooting and configuration
- Standard software/configuration assistance
- User technology assistance
- Routine technical support within the IT Support scope
- Eligible work performed remotely, at the workbench, or onsite as appropriate
Not included
- Managed IT monitoring or proactive management
- SLA or guaranteed response time
- 24/7 support unless separately purchased or contracted
- Complex engineering, custom infrastructure design, major migrations, or major installations
- Cabling, electrical work, subcontractor labor, hardware, software, licenses, or third-party charges
- Separately scoped projects
Prepaid support terms
Help With IT is prepaid, on-demand IT support. It is not a Managed IT agreement and does not include proactive monitoring or a guaranteed response-time SLA.
This is a prepaid service-hour bank for the purchasing company or organization and is not assigned to one employee. Hours expire 12 months after activation, and unused hours expire at the end of that period. Service is subject to scheduling, service area, supported technology, access, and reasonable scope. Specialized or project work may be separately scoped.
Eligible Warmar-owned trip and travel charges receive the plan discount. Hotel, airfare, parking, tolls, freight, subcontractor travel, and other third-party or pass-through charges are not discounted. No SLA or guaranteed response time is included. Warmar Tech legal and service terms apply.
Hardware, software and licensing, subcontractors, project materials, and other pass-through charges remain separate where applicable.
Need ongoing support instead?
Businesses that need an ongoing helpdesk, monitoring, device care, proactive management, and a continuing support relationship should consider Managed IT.
Support boundaries
IT Support is subject to scheduling, service area, supported technology, access, and reasonable scope. Prepaid support does not include an SLA, guaranteed response time, monitoring, proactive management, 24/7 support, major migrations, major installations, complex engineering, hardware, software, licenses, subcontractors, or third-party charges unless separately quoted. Onsite work and trip charges may apply. Purchasing support hours does not create a Managed Services relationship.
Related services
Managed IT
Ongoing help desk, monitoring, device care, planning, and proactive management.
Field Services
Onsite and hands-on work when remote support is not enough.
Communications
Business calling, messaging, collaboration, and communications support.
Get the right level of IT help.
Start with the issue, the people affected, and how often your business needs support. Warmar Tech will help you choose prepaid hours, recurring Help Desk, Field Services, or Managed IT.