Help With IT
Prepaid IT support hours for businesses that need help from time to time.
Keep a company-level bank of technician hours ready for eligible troubleshooting, configuration, assistance, training, and routine business technology support without committing to a Managed IT agreement.
Support hours without a Managed IT agreement
Prepaid and flexible
Choose a 5, 10, or 20-hour company-level balance and use eligible hours as support needs arise.
Remote support included
Many everyday issues can be handled securely by remote support, with workbench or onsite service used when appropriate.
Clear boundaries
No monitoring, proactive management, SLA, or guaranteed response time is included. Larger projects remain separately scoped.
Prepaid professional support
Help With IT
For organizations that need technology help from time to time but are not ready for a Managed IT agreement, Help With IT provides a prepaid bank of technician hours at a lower effective rate than standard ad-hoc support.
Help With IT gives your organization prepaid access to Warmar technical labor without committing to a Managed IT agreement. It is designed for occasional troubleshooting, configuration, assistance, training, and other standard support needs.
Essential — 5 Hours
$595.00
5 prepaid hours
Effective rate: $119.00/hour
- Remote support included
- 10% discount on eligible Warmar trip/travel charges
- Hours valid for 12 months after activation
- Company-level balance
- No SLA or guaranteed response time
Most Popular
Plus — 10 Hours
$1,155.00
10 prepaid hours
Effective rate: $115.50/hour
- Remote support included
- 15% discount on eligible Warmar trip/travel charges
- Hours valid for 12 months after activation
- Company-level balance
- No SLA or guaranteed response time
Pro — 20 Hours
$2,250.00
20 prepaid hours
Effective rate: $112.50/hour
- Remote support included
- 20% discount on eligible Warmar trip/travel charges
- Hours valid for 12 months after activation
- Company-level balance
- No SLA or guaranteed response time
Included
- Standard desktop/laptop troubleshooting
- Remote troubleshooting and configuration
- Standard software/configuration assistance
- User technology assistance
- Routine technical support within the IT Support scope
- Eligible work performed remotely, at the workbench, or onsite as appropriate
Not included
- Managed IT monitoring or proactive management
- SLA or guaranteed response time
- 24/7 support unless separately purchased or contracted
- Complex engineering, custom infrastructure design, major migrations, or major installations
- Cabling, electrical work, subcontractor labor, hardware, software, licenses, or third-party charges
- Separately scoped projects
Prepaid support terms
Help With IT is prepaid, on-demand IT support. It is not a Managed IT agreement and does not include proactive monitoring or a guaranteed response-time SLA.
This is a prepaid service-hour bank for the purchasing company or organization and is not assigned to one employee. Hours expire 12 months after activation, and unused hours expire at the end of that period. Service is subject to scheduling, service area, supported technology, access, and reasonable scope. Specialized or project work may be separately scoped.
Eligible Warmar-owned trip and travel charges receive the plan discount. Hotel, airfare, parking, tolls, freight, subcontractor travel, and other third-party or pass-through charges are not discounted. No SLA or guaranteed response time is included. Warmar Tech legal and service terms apply.
Hardware, software and licensing, subcontractors, project materials, and other pass-through charges remain separate where applicable.
Need ongoing support instead?
Businesses that need an ongoing helpdesk, monitoring, device care, proactive management, and a continuing support relationship should consider Managed IT.
Related support options
IT Support
Compare occasional, recurring, remote, workbench, and onsite support options.
Field Services
Hands-on onsite work for installations, troubleshooting, deployment, and repair.
Managed IT
Ongoing help desk, monitoring, device care, planning, and proactive management.
Not sure whether prepaid support or Managed IT fits?
Warmar Tech can help you compare occasional support hours with a continuing technology support relationship.