Field Services
Onsite and hands-on technology help when remote support is not enough.
Warmar Tech Field Services provides hands-on technology support for troubleshooting, installation, configuration, repair, deployment, communications equipment, network work, and onsite technical needs. Field Services helps connect the plan to the physical work required to make technology function in the real world.
At a glance
- Remote, workbench, onsite, installation, configuration, and repair services
- Support for workstations, servers, networks, communications systems, and field deployments
- Trip fees apply to onsite work
- After-hours, urgent, or emergency work may be billed differently
- Works alongside Managed IT, Network Management, Communications, Procurement, AV & Collaboration, Consultation, and Continuity
Who this is for
Field Services is for businesses that need hands-on help with technology work that cannot be fully handled remotely.
This may include troubleshooting, device setup, equipment swaps, workstation repair, network equipment support, communications deployment, hardware installation, onsite documentation, rack or closet review, or project support.
Problems we help solve
- A device, system, or network issue requires hands-on troubleshooting or onsite review.
- New hardware or technology needs to be installed, configured, deployed, or documented.
- Remote support is not enough to complete the work.
- A project needs field coordination, onsite technical work, or physical technology support.
- The business needs help connecting equipment, users, rooms, networks, phones, or devices to the broader technology plan.
- A customer needs billable remote or onsite help outside a managed support agreement.
What is included
Remote & Workbench Support
Troubleshooting, repair, and configuration work for devices that can be handled remotely or at the workbench.
Onsite Field Services
Hands-on work at the customer site, including installation, troubleshooting, configuration, equipment checks, documentation, and deployment support.
Advanced Technical & Communications Field Work
Server, network, engineering, phone system, PBX, communications, and more advanced field service needs.
The Warmar Tech Approach
How Warmar Tech approaches Field Services
Field work is most successful when the scope, location, access, timing, and expectations are clear before the work starts. Warmar Tech focuses on practical troubleshooting and clean handoff between planning, onsite work, and follow-up.
- Confirm the Need: We review the issue, location, equipment, access requirements, urgency, and whether the work can be handled remotely or requires onsite service.
- Prepare the Work: We identify the tools, parts, credentials, vendor coordination, trip requirements, and service scope needed before dispatch or hands-on work begins.
- Complete & Document: We perform the approved work, document important findings, coordinate next steps, and identify whether follow-up support, procurement, managed services, or a Technology Review is needed.
Field Services Pricing
| Service | Rate | Notes |
|---|---|---|
| Basic Workbench / Remote Repair | $125/hr | Desktop or laptop troubleshooting and repair performed remotely or at the workbench. |
| Advanced Workbench / Server Repair | $165/hr | Server troubleshooting, advanced repair, or more complex workbench support. |
| Basic Field Services | $135/hr | Standard onsite desktop, laptop, installation, configuration, troubleshooting, or repair work. |
| Advanced Field Services / Network | $168/hr | Advanced onsite server, networking, firewall, switch, Wi-Fi, or technical troubleshooting work. |
| Engineering / Senior Technical Field Work | $215/hr | Higher-level server, network, design, escalation, or senior technical field work. |
| Communications Basic | $125/hr | Basic phone troubleshooting, programming, configuration, and communications support. |
| Communications Advanced / PBX | $175/hr | Advanced PBX, call routing, phone system, carrier, or communications platform work. |
Shared billing rules
- One-hour minimum on all services, then billed to the next quarter hour.
- Trip fees apply to onsite work.
- After-hours, weekend, urgent, or emergency work may be billed at 2x the applicable rate.
- Hardware, licensing, carrier fees, materials, subcontractors, vendor charges, and third-party costs are quoted separately unless included in the estimate.
- Final scope and pricing are confirmed before work begins.
Small print
Field Services pricing is a starting point and may vary based on location, travel, timing, technical complexity, equipment, site conditions, access, urgency, required tools, and final scope. Onsite work includes a trip fee. After-hours, weekend, urgent, emergency, principal-level, or specialized work may be billed at a higher rate or quoted separately. Hardware, licensing, carrier fees, materials, subcontractors, vendor charges, and third-party costs are not included unless specifically listed in the estimate or service agreement.
Related services
Consultation
Scope the need, review options, and plan the work before dispatch.
Network Management
Connect field troubleshooting and equipment work to ongoing network support.
Communications
Coordinate phones, PBX platforms, call routing, carriers, and deployments.
Procurement
Source supported equipment and prepare it for installation or deployment.
Continuity
Coordinate hands-on recovery, replacement, and continuity preparation.
AV & Collaboration
Build and support meeting rooms, signage, streaming, and collaboration spaces.
Field Services FAQ
What does Field Services include?
Field Services can include remote or workbench repair, onsite troubleshooting, installation, configuration, equipment checks, deployments, network work, communications support, documentation, and advanced technical field work.
What is the difference between remote support, workbench support, and onsite field work?
Remote support is performed through a secure remote connection. Workbench support is performed on equipment brought to Warmar Tech. Onsite field work is performed at the customer location when hands-on access is required.
Do you charge a trip fee?
Yes. Trip fees apply to onsite work and depend on the service location and approved scope.
Is there a minimum charge?
Yes. Field Services has a one-hour minimum, then time is billed to the next quarter hour.
Do you offer after-hours or emergency onsite support?
After-hours, weekend, urgent, or emergency work may be available depending on staff, location, access, and scope. Emergency dispatch is not guaranteed and may be billed at 2x the applicable rate.
Do you handle cabling or low-voltage work?
Warmar Tech may perform or coordinate cabling and low-voltage work depending on the scope, location, licensing, and partner requirements. Electrical work is handled by qualified electrical partners when needed.
Can Field Services support phone systems and communications equipment?
Yes. Field Services can support approved phones, PBX platforms, call routing, carrier coordination, and communications equipment at the applicable service level.
Can Field Services support network equipment?
Yes. Supported work may include firewalls, switches, wireless access points, racks, connectivity troubleshooting, and related network equipment. Larger or unclear projects may require a Technology Review first.
How do we schedule field work?
Request Field Services with the location, equipment, issue, timing, and access details. Warmar Tech will confirm whether remote, workbench, onsite, or scoped review work is appropriate before scheduling.
Need hands-on technology help?
Warmar Tech Field Services helps with onsite troubleshooting, installation, configuration, deployment, repair, communications work, and advanced technical support when remote support is not enough.
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